Our dispatch times are usually 4-11 working days, which are made up of two sections as
follows:

1) Processing time: 1-3 working days processing time (order confirmation, customisation,
quality inspection, packing)

2) Delivery time: 3-8 days delivery time (this is affected by the place of delivery, the time
includes the period from our international shipping house to your door). You can track your order yourself at any time via our page: "Order Tracking" (at the top of the header menu) and contact us at any time if you have any questions.

Please don’t hesitate to always reach out to our customer support: info@hugoelise.com 

If the product is faulty, has been damaged in transit or is otherwise defective, there is no return charge. And there will be a replacement

No, there is no shipping fee to provide you the best offer possible.

If you are not satisfied with your purchase, you may return the purchased items in their
original condition within 30 days of delivery (please include tracking number). Upon receipt of the goods, the purchase price will be refunded. All returns must be registered via our customer service.

If you wish to cancel your order, you must notify us within 24 hours, after which we reserve the right to refuse cancellation if your order is already being processed. In this case, kindly wait upon the receipt of the order, thank you for your understanding.

Please don’t hesitate to always reach out to our customer support as well: info@hugoelise.com

Yes you can. Please click here to go to the tracking page.

We try to respond within 24 hours.

Yes, we are available on the following times:

Customer support (GMT-6):
Monday to Friday | 09:00 AM - 05:00 PM
Weekends | 11:00 AM - 04:00 PM

We try to respond within 24 hours.

📧| info@hugoelise.com