Contact

We’re Here to Help

Do you have questions about your order, our products, or our policies?
Feel free to reach out – we’re here for you.

Customer Service Hours (GMT-6, Canada)

Monday – Friday: 09:00 AM – 05:00 PM
Weekends: 11:00 AM – 04:00 PM

We aim to respond to all inquiries within 24 hours.

Contact Form

Would you like to send us a message directly? Please use the form below.
Don’t forget to include your order number (if applicable).

Useful Links

• Shipping Policy – delivery information

• Return Policy – returns & exchanges

• Terms of Service – legal details

Business Information

Store name: Hugo & Elise (Part of Generala B.V.)
Registration Number (Chamber of Commerce): 96494166
VAT number: NL867635496B01
Registered Address: Wegtersweg 16, 7556 BR, Hengelo, The Netherlands

Customer support (GMT-6):
Monday to Friday | 09:00 AM - 05:00 PM
Weekends | 11:00 AM - 04:00 PM

We try to respond within 24 hours.

📧| info@hugoelise.com
📞| +31 6 13870841