Payment Policy
1. Accepted Payment Methods
At Hugo & Elise, we offer a variety of secure and convenient payment options to ensure a smooth shopping experience. We currently accept:
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Credit & Debit Cards: Visa, MasterCard, Maestro, Discover, JCB & Diners Club
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UnionPay
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Apple Pay
All payments are processed in Canadian Dollars (CAD).
2. Payment Processing
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Payment must be completed at the time of purchase.
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Orders will only be processed and shipped once full payment has been received.
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If a payment is declined or fails, the order will not be confirmed or fulfilled.
3. Pricing & Currency
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All prices are listed in CAD ($).
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Prices are subject to change without prior notice.
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Applicable taxes (GST/HST) and shipping fees will be calculated at checkout.
4. Secure Payment Processing
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Hugo & Elise uses SSL encryption and trusted payment gateways to protect your payment information.
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We do not store your credit card or payment details on our servers.
5. Refunds & Chargebacks
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Refunds are handled in accordance with our Return & Refund Policy.
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Unauthorized chargebacks will be formally disputed.
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If you encounter any issues, please contact us first at info@hugoelise.com so we can resolve the matter promptly.
6. Fraud Prevention
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Hugo & Elise reserves the right to cancel or delay any order suspected of fraudulent activity or unauthorized use.
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For high-value transactions, we may request additional identity verification.
Business Information
Store name: Hugo & Elise (Part of Generala B.V.)
Registration Number (Chamber of Commerce): 96494166
VAT number: NL867635496B01
Registered Address: Wegtersweg 16, 7556 BR, Hengelo, The Netherlands
Customer support (GMT-6):
Monday to Friday | 09:00 AM - 05:00 PM
Weekends | 11:00 AM - 04:00 PM
We try to respond within 24 hours.
📧| info@hugoelise.com
📞| +31 6 13870841